Navigating Generational Transitions with Success: A Transformative Strategy & Continuity Planning Journey

Client: HFBS-SCP20 – Leading Family Business in the Retail Sector



HFBS-SCP20, a well-established family business, was experiencing challenges in effectively transitioning leadership from the older generation to the next generation. The founders recognized the need for a comprehensive strategy and continuity plan to ensure the long-term success and sustainability of their business while preserving the family’s legacy. They sought the expertise of Handle BCG for guidance.


Approach & Solution:

Handle project team initiated a rigorous process rooted in the four reasons why clients favor Handle’s services:


  1. Deep Local Expertise and Market Understanding:
  • Conducted in-depth analysis of the local retail market in the UAE, identifying the key drivers, trends, and competitive landscape affecting HFBS-SCP20 Group’s industry;
  • Leveraged Handle’s vast experience in the region to comprehend the complexities of operating a family business and adapt the strategy accordingly, considering cultural dynamics and local market nuances.


  1. Family Business Focus:
  • Facilitated extensive consultations with family members spanning different generations, understanding their aspirations, values, and vision;
  • Analyzed the family’s strengths, vulnerabilities, and possible areas requiring improvements, ensuring continuity planning would align with the family’s collective identity and deeply-rooted values.


  1. World-Class Advisors with Superior Expertise:
  • Assembled a team of highly skilled advisors specialized in strategy, finance, operations, and family dynamics to address the interdisciplinary aspects of continuity planning;
  • Collaborated closely with the founders and next-generation family members, fostering their understanding of the importance of succession planning and aligning their visions for seamless leadership transitions.




  1. Extensive Global Reach and International Network:
  • Conducted benchmarking exercises, comparing HFBS-SCP20 Group’s performance and practices with successful family businesses in the Netherlands, UK and Italy.
  • Leveraged our global network to gather best practices and insights, adapting them to the local context and aligning HFBS-SCP20 Group’s strategy with international standards of excellence.


Execution & Results:

  • Through a series of facilitated sessions, Handle guided HFBS-SCP20 Group in defining a long-term vision that seamlessly integrated the values of the previous generation with the aspirations of the next generation;
  • Collaboratively developed a comprehensive strategy and continuity plan, detailing leadership development programs, roles and responsibilities, and mechanisms for intergenerational communication and decision-making.
  • Assisted in the development of a robust governance framework, creating governance structures and policies that fostered accountability and performance.
  • Provided guidance on implementing a performance measurement system, setting key performance indicators (KPIs), and establishing regular review mechanisms to track progress, ensure strategic alignment, and drive continuous improvement.


Quantifiable Achievements:

  • Increased revenue by 15% within the first year of executing the continuity plan due to improved operational efficiencies, streamlined processes, and market-aligned strategies.
  • Reduced intra-family conflicts through regular communication platforms, leading to a 60% decrease in disputes and improved family cohesion.
  • Survey results indicated a 25% increase in employee satisfaction as a result of clearer career pathways, enhanced professional development programs, and increased transparency in decision-making.
  • Successful leadership and ownership transitions occurred with minimal disruptions and significantly preserved the family’s legacy.


This case study highlights how Handle’s localized expertise, family business focus, superior advisors, and global reach enabled HFBS-SCP20 Group to successfully navigate generational transitions, resulting in increased revenue, improved family dynamics, and a sustainable future for the family business.

“Disruption is a day-to-day feature of business that shows up more frequent and intense in Family Businesses. Need expert Family Business deals, disruption, strategy and complexity management advisory? Better Ask Handle!”

Muhammad Fadel,

Managing Partner, Strategy & Complexity

“Potentially originating from a dozen+ causes, conflict is unavoidable in Family Businesses and, if not properly resolved, may end up with a total destruction of the business. Need expert Family Business conflict resolution advisory? Better Ask Handle!”

Ikhlas Thabet,

Managing Partner, Client Relations

“With the direction to enact UAE’s Family Businesses Law, Handle dedicates the majority of its activities and expertise to help UAE Family Businesses thrive for 50+ years. Need expert Family Business advisory? Better Ask Handle!”

Mohamed Abu El-Makarem,

Principal Advisor & CEO

“The legal intricacies on UAE’s Family Businesses add more and more pressures on the overall Family Business performance and threatens sustainability. Need expert Family Business legal advisory? Better Ask Handle!”

Mohamed El Murshidi,

Managing Partner, Legal Affairs

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