Resolving Intergenerational Conflicts: Fostering Harmony and Sustainability

Client:  HFBS-CR21  – a Prominent Family Business in the Real Estate Sector



HFBS-CR21 Group, a leading family business with multiple generations involved, faced persistent conflicts among family members that were hindering their ability to collaborate effectively and make critical business decisions. These conflicts threatened the harmony, unity, and continuity of the business. Consequently, they approached Handle BCG, drawn by our reputation for reshaping family dynamics and fostering sustainable resolutions.


Approach & Solution:

Handle employed a multifaceted approach to address the complexity of intergenerational conflicts and provide long-lasting solutions, implementing the reasons clients favor our services:


  1. Deep Local Expertise and Market Understanding:
  • Conducted an in-depth analysis of HFBS-CR21 Group’s family dynamics, uncovering cultural and regional factors influencing communication patterns and conflict escalation.
  • Leveraged our extensive knowledge of Dubai’s business landscape and family dynamics to craft customized conflict resolution strategies that aligned with local nuances and cultural sensitivities.


  1. Family Business Focus:
  • Facilitated family meetings and interviews to understand the underlying interests, motivations, and goals of each family member, while also considering their roles within the business.
  • Collaborated with family members to create a shared vision and purpose for the business, bringing clarity, alignment, and improved decision-making processes, which reduced the potential for conflict.


  1. World-Class Advisors with Superior Expertise:
  • Assembled a team of skilled advisors specialized in family dynamics, psychology, and conflict mediation.
  • Guided family members through tailored coaching sessions, strengthening their communication skills, building emotional intelligence, and fostering empathy to bridge intergenerational gaps.


  1. Extensive Global Reach and International Network:
  • Leveraged our extensive international network to gather insights and best practices in family conflict resolution, ensuring the incorporation of proven techniques from successful family businesses worldwide.
  • Applied global case studies and adapted them to HFBS-CR21 Group’s unique situation, offering a balanced perspective on similar conflicts and illustrating the transformative outcomes achieved in resolving intergenerational disputes.


Execution & Result:

  • Established a structured communication framework, which included regular family meetings, forums, and facilitated dialogues aimed at improving collaboration, understanding, and trust among family members.
  • Identified and addressed root causes of conflicts, deploying conflict resolution strategies tailored to specific situations, such as implementing mediation and negotiation techniques.
  • Formulated a comprehensive succession plan that provided clear guidelines for transitioning roles and responsibilities to the next generation, mitigating potential power struggles and promoting a harmonious leadership changeover.


Quantifiable Achievements:

  • 35% reduction in family conflicts within the first year of engagement, fostering a more collaborative and cohesive decision-making environment within the business.
  • Accelerated revenue growth of 20% as a result of increased efficiency, aligned strategies, and improved collaboration among family members.
  • Heightened employee satisfaction, indicated by a quantifiable 30% decrease in turnover rates, attributed to enhanced leadership stability, improved workplace culture, and a shared vision for the organization.


This case study exemplifies Handle’s ability to apply deep market insights, family business focus, superior advisors, and global resources to resolve intergenerational conflicts. The transformative outcomes achieved through improved communication, enhanced conflict resolution strategies, and effective succession planning ensure the long-term sustainability and success of family businesses.

“Disruption is a day-to-day feature of business that shows up more frequent and intense in Family Businesses. Need expert Family Business deals, disruption, strategy and complexity management advisory? Better Ask Handle!”

Muhammad Fadel,

Managing Partner, Strategy & Complexity

“Potentially originating from a dozen+ causes, conflict is unavoidable in Family Businesses and, if not properly resolved, may end up with a total destruction of the business. Need expert Family Business conflict resolution advisory? Better Ask Handle!”

Ikhlas Thabet,

Managing Partner, Client Relations

“With the direction to enact UAE’s Family Businesses Law, Handle dedicates the majority of its activities and expertise to help UAE Family Businesses thrive for 50+ years. Need expert Family Business advisory? Better Ask Handle!”

Mohamed Abu El-Makarem,

Principal Advisor & CEO

“The legal intricacies on UAE’s Family Businesses add more and more pressures on the overall Family Business performance and threatens sustainability. Need expert Family Business legal advisory? Better Ask Handle!”

Mohamed El Murshidi,

Managing Partner, Legal Affairs

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